technician work station

Technicians help application teams to tackle complex technical responsibilities, such as debugging and supporting client systems. They keep themselves abreast of the latest technological developments by reading relevant literature and attending conferences/seminars.

Technicians are responsible for data recovery and system backups. They ask clients questions as part of pre-implementation asset discovery,

Future for Workstation PC Technicians
Job opportunities for PC support specialists are estimated to increase 11 percent during the 2016-2026 period, which is higher than the average for all occupations, according to US Bureau of Labor Statistics (BLS). Support services will be in demand because companies will upgrade their PC hardware and software, the government agency adds.

Educational Qualifications and Other Requirements
PC Technicians need to have a high school diploma along with at least two of experience of PC/laptop support, including deployment, at least two years of experience with fixing and repair of PC hardware, and at least one year experience in interacting with clients directly.

Technicians should be well-versed enough to support desktop applications like the MS Office applications. They should have knowledge and experience to support the Internet and browsers, such as Firefox, Chrome, Safari, and IE Explorer.
Technicians support and maintain user account information of Active Directory, including rights, security, and groups relevant to their organization/clients policies. They adhere to all email, PC/laptop/mobile devices, and standard policies and procedures.

Technicians assemble, configure, and upgrade new computer systems. They test and deploy new software applications as per their employers’ requirements and guide end users.

They have to prepare assets to dispose of, take care of e-mail administration, and monitor disk capacity and network security, besides other administrative duties.  

Also, technicians have to supervise incoming and outgoing assets. They have to get systems ready for deployment. PC technicians inspect existing asset for settings and applications. They will partner with team members to zero in on process improvements. Finally, they have to help other technicians when the necessity arises.  

technician work station

Technicians should plan, install, and manage physical network cabling. They should interface with software and hardware vendors for technical support and warranty assistance.
Technicians take part in client meetings to ensure that developing projects migrate to production. They assess the needs and requirements of end users and document them. They communicate with end users on a regular basis to know the status of their computer systems.